Refund Policy

Effective Date: February 1, 2026

We want you to be satisfied with your purchase. This Refund Policy explains when and how you can request a refund for Null Bolt Studio products.

1. Refund Period

Refund requests must be submitted within 14 days of purchase. Requests made after this period will not be eligible for a refund.

2. Eligible Refund Reasons

We will consider refund requests for the following reasons:

  • Technical Issues: The product has bugs or errors that prevent it from functioning as described and we cannot resolve them
  • Compatibility Problems: The product is incompatible with your supported Unity version despite meeting the stated requirements
  • Misrepresentation: The product does not match the description or advertised features
  • Duplicate Purchase: You accidentally purchased the same product twice

3. Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind after downloading and using the product
  • Incompatibility with Unity versions not listed in the product requirements
  • Issues caused by modifications you made to the product
  • Failure to read the product description, documentation, or requirements
  • Requests submitted after the 14-day refund period
  • Third-party conflicts or issues unrelated to the product itself

4. How to Request a Refund

To request a refund:

  1. Submit a request through our support form
  2. Include your order number or purchase confirmation
  3. Describe the issue you experienced in detail
  4. Include screenshots or error logs if applicable
  5. Specify your Unity version and project setup

5. Review Process

We will review your refund request within 1-2 business days. We may ask for additional information or offer technical support to resolve the issue before processing a refund. If we can resolve the issue through support, a refund may not be necessary.

6. Refund Processing

Approved refunds will be processed within 5-10 business days. The refund will be credited to the original payment method used for the purchase. Processing times may vary depending on your payment provider.

7. Unity Asset Store Purchases

If you purchased through the Unity Asset Store, refunds are subject to Unity's refund policy. Please contact Unity Asset Store support directly for purchases made through their platform.

8. After a Refund

Upon receiving a refund, your license to use the product is terminated. You must cease using the product and remove it from all your projects. Continued use after a refund constitutes a violation of our license terms.

9. Dispute Resolution

If you disagree with our refund decision, please contact us to discuss alternative solutions. We are committed to working with customers to find fair resolutions, including product exchanges, extended support, or credit toward future purchases.

10. Contact Information

For refund requests or questions about this policy, please contact us through our support form.